Regulation & Complaints

APB (Leicester) LLP are regulated by the Royal Institution of Chartered Surveyors (RICS). Firms that are Regulated by RICS are dedicated to maintain the highest level of ethical and business standards and provide a level of quality assurance that distinguishes them from non-regulated firms.

We recognise that in a complex and rapidly changing marketplace that clients seek confidence and security. By obtaining our ‘Regulated by RICS’ status we are able to meet this need.

Valuations underpin nearly every financial decision in the global marketplace – from mortgages and investments to corporate finance transactions, assessments and company accounts and stock exchange listings. As high-quality valuation is an important underpinning of the global economy, it is essential that the profession maintains public confidence in this high-risk area of surveying practice. Through the effective assurance provided by Valuer Registration, The Royal Institution of Chartered Surveyors (RICS) supports the profession in achieving this.

The Valuer Registration scheme is the quality assurance mechanism that monitors all registered RICS members who carry out valuations within the scope of RICS Valuation Standards “Red Book” in order to ensure consistent standards.

APB (Leicester) LLP are a RICS Regulated firm with surveyors that are appropriately qualified under the RICS Valuer Registration Scheme. Our RICS Registered Valuers are clearly identifiable to clients and public bodies as well regulated, qualified and experienced professionals within the field.

APB (Leicester) LLP are a member of The Property Ombudmans scheme (Membership No. T01503) which has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Property Ombudsman is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by actions of an agent.

For more information or to make a complaint, please see the following link:-

https://www.tpos.co.uk

APB (Leicester) LLP are regulated by the Royal Institution of Chartered Surveyors and are required to comply with the Rules of Conduct for Firms in respect of the handling of clients’ money.

There are mandatory requirements in respect of:

• Handling client money
• Providing information to clients
• Receipt of client money
• Payments from client accounts
• Accounting records and controls
• Compliance

For more information, please see the following link:-

client-money-handling-1st-edition.pdf (rics.org)

APB (Leicester) LLP ensure that everyone employed by the firm complies with the mandatory requirements and recognises that this duty extends equally to members of the regulated limited liability partnership.

APB strive to offer an efficient and effective service across all sectors we work in. Should you feel dissatisfied with our service, APB operate a Complaints Handling Procedure, which if necessary includes provision for 3rd party resolution of unresolved complaints.

In accordance with The Royal Institution of Chartered Surveyors guidelines, a copy of our Complaints Handling Procedure is available on request. Please contact either Tim Shattock MRICS or James Phillips MRICS on 0116 2540382 or email tas@apbleicester.co.uk or jmp@apbleicester.co.uk

Privacy Statement

APB (Leicester) LLP is committed to ensuring that your privacy is protected. When using this website, your data will only be used is accordance with this privacy statement.

What We Collect

We only collect the necessary level of data to ensure that we can provide an efficient service. In doing so, we may collect the following personal information:-

• name and address, including post code
• relevant contact information including telephone numbers
• other relevant information for us to conduct our instructed role

What We Do With The Information We Gather

We require information to understand your commercial property needs, particularly for the following reasons:-

• To provide you with details of properties and services that are suited to your specific requirements.
• Internal record keeping
• To improve our products and services

Using the details, you have provided, we may periodically contact you regarding relevant services or properties being offered by APB.

We will contact you by email, phone or by mail.

If required to do so by law, we may disclose personal information or if we believe such action is necessary, to protect and defend the rights, property or personal safety of APB and its clients.

Security

We are committed to ensure that all of your information is secure. In order to prevent unauthorised access or disclosure we have in place suitable physical, electronical and managerial procedures to safeguard and secure the information we collect.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may use your personal information to send promotional materials at third parties if you tell us you wish this to happen. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at info@apbleicester.co.uk or calling 0116 254 0382.

You may request details of personal information we hold about you under the General Data Protection Regulations. If you believe that any information we are holding is either incorrect or incomplete, or you wish to have the information deleted, then please contact us as soon as possible. For more information about GDPR please visit www.ico.org.uk

Complaints

For complaints, please refer to our Complaints Handling Procedure or contact us on info@apbleicester.co.uk